Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-discovery-gardens-dubai.terratrek.net (hereafter referred to as “Hot Air Balloon Discovery Gardens Dubai,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information from visitors to our website and users of our services.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online forms, newsletters, and any other digital services provided under the Hot Air Balloon Discovery Gardens Dubai brand. It is important to note that this privacy notice does not extend to third-party websites or services linked from our platform, which have their own distinct privacy policies.

Processing Activities

Our Privacy Policy governs your interactions with us in the following scenarios:

  1. Using our applications and online services as an authorized user.
  2. Visiting any of our websites that link to this Privacy Statement.
  3. Receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal information to enhance your experience and improve our services:

  • Account Information: Details related to your registration for our services, including user names, email addresses, and passwords.
  • Payment Information: Data necessary for processing payments, such as credit/debit card numbers, billing addresses, and payment history.
  • Financial Information: Any financial records or details provided when using our financial services.
  • Purchase Information: Items you buy from us, including quantities, purchase dates, and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device types, and advertising IDs.
  • Location Data: Your geographical location data when you interact with our services or visit our physical locations.
  • Feedback: Comments, suggestions, and reviews you provide to us.
  • Social Media Information: If you choose to connect your social media accounts with our services, we may collect data from those platforms.
  • Product Information: Details about products you view, search for, or purchase on our website.

We obtain this data through direct user input, interactions with our systems, and automated tracking technologies. Additionally, third parties may share personal data with us in accordance with their privacy policies.

Cookies

We use cookies to enhance your browsing experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for the basic functions of our website, such as allowing you to navigate through pages.
  • Preference Cookies: Tailored settings and preferences saved to improve your user experience.
  • Analytics Cookies: Used to collect aggregated data about how visitors use our site, helping us understand user behavior and trends.

Users can manage their cookie preferences through our Cookie Manager, giving them control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires or when we no longer need the data, we securely delete or anonymize it from our systems.

Security Measures

Hot Air Balloon Discovery Gardens Dubai implements robust security measures to protect your personal data:

  • Employing encryption for secure data transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us at the details provided below, and we will take prompt action to delete it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access, rectification, and erasure of your data.
  • Right to restriction or object to the processing of your data.
  • Right to data portability.
  • Right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right not to be subject to automated decision-making or profiling, except where necessary for legal reasons.

To exercise these rights or if you have any data-related queries, please contact our Privacy Team using the details provided in the ‘Contact Us’ section below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or feedback, please reach out to us via:

  • Email: [email protected]
  • Postal Mail: Hot Air Balloon Discovery Gardens Dubai, Privacy Team, [Address]